Warranty Statement QNAP

QNAP Warranty Policy

At Mekkizone Technologies, we ensure that QNAP products sold through authorized channels are supported with reliable warranty coverage and technical assistance.

Channel Warranty
  • Standard warranty claim lead time is 10 working days.
  • Channel warranty applies only to units imported directly by QNAP Authorized Partners.
  • Products acquired through unauthorized or gray market channels are not eligible for local warranty services.
Warranty Conditions
Warranty will be void if:

  • The product is mishandled, physically damaged, or shows signs of burn or misuse.

Remote Support
  • All QNAP channel products include 1 year of complimentary remote support.
  • Support for out-of-warranty units or gray market products will be chargeable, based on the nature of the issue and workload involved.
Annual Hardware SLA (Optional)

  • Products covered under a Hardware SLA are eligible for priority service with a 1 working day lead time.

Warranty Validation
  • The warranty period begins from the purchase date shown on your receipt or invoice.
  • Proof of purchase is required to avail warranty services.
  • If you cannot provide a receipt, please reach out to your original distributor or reseller for assistance in verifying the purchase.
How to Claim Warranty

If your QNAP product is within the warranty period:

  1. Contact the reseller or agent from whom the product was originally purchased.

  2. Follow their guidance for repair or replacement services.

Frequently Asked Questions (FAQs)

Q: I purchased this NAS in another country. Can I claim warranty locally?
A: No. Warranty coverage is valid only in the original region of purchase.

Q: Can I replace my defective NAS with a different model?
A: No. If eligible under warranty, the same model will be provided or repaired.

Q: Does the warranty restart after repair or replacement?
A: No. The original warranty period remains unchanged.

Q: Do I need to register my product for warranty?
A: Product registration on the QNAP portal is recommended, but serial number and invoice are sufficient for warranty claims.

Q: Are software or firmware issues covered under warranty?
A: While not covered under warranty, QNAP’s Technical Support team will assist in resolving software issues related to QNAP hardware.

Q: Can QNAP recover my lost data?
A: Data backup is the customer’s responsibility. We recommend regularly backing up important data. Local QNAP dealers may assist with data recovery if the data is in a recoverable state.

This warranty policy is issued by Mekkizone Technologies and is subject to change without prior notice. For warranty claims or support, please reach out to our customer service team.